SpinBetter Terms and Conditions

SpinBetter (hereinafter referred to as "we", "us", or "the Platform") provides online betting and gaming services to users in Bangladesh and other countries. These Terms and Conditions constitute a legally binding agreement between you (the "User") and SpinBetter.

By using the SpinBetter website or mobile application, creating an account, or accessing any of our services, you are deemed to have fully accepted these Terms and Conditions. If you do not agree with these terms, please refrain from using our platform.

These terms and conditions should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of this agreement.

To create an account on SpinBetter, you must provide accurate and complete information. Registering with false details is strictly prohibited and may result in account termination.

• Each person may hold only one account. If multiple accounts are created, all of them will be closed.
• The name, date of birth, and ID details provided at registration must be completely accurate.
• SpinBetter may request additional documentation for identity verification at any time.
• You are solely responsible for keeping your account password and login credentials confidential.
• If you become aware of any unauthorised access to your account, notify our support team immediately.

As part of the KYC (Know Your Customer) verification process, you may be required to submit a copy of your National ID, passport, or driving licence, along with proof of address. KYC verification is mandatory before any withdrawals can be processed.

To use SpinBetter, you must meet the following eligibility requirements:

• You must be at least 18 years of age.
• Online betting must be legally permitted in the country from which you are accessing the platform.
• You are acting on your own behalf, not on behalf of any third party.
• You are not enrolled in any addiction treatment program.
• SpinBetter employees and their immediate family members are not permitted to place bets on the platform.

SpinBetter may request documentation for age verification at any time. Failure to provide proof of age will result in account suspension, and any deposited funds will not be returned.

SpinBetter offers convenient payment methods for Bangladeshi users. The table below outlines the key details for deposits and withdrawals:

The following rules apply to all withdrawals:

• KYC verification must be completed before any withdrawal request can be processed.
• Withdrawals must be made through the same method used for the deposit — this is mandatory to prevent fraud.
• SpinBetter may request additional information to verify withdrawal requests.
• Withdrawals may be temporarily placed on hold in cases of suspicious activity.
• Winnings derived from a bonus cannot be withdrawn until the bonus wagering requirements have been met.

SpinBetter offers a variety of bonuses and promotions for its users. Each bonus comes with its own terms that must be followed. Accepting a bonus without reading its terms and conditions may lead to complications later on.

• Wagering Requirements: Each bonus comes with specific wagering requirements (typically 30–50x the bonus amount). The bonus balance cannot be withdrawn until these requirements are fulfilled.
• Bonus validity period: Each bonus must be used within a specified period. Any unused bonus will be automatically forfeited once it expires.
• Game Restrictions: Some bonuses are only valid on specific games. Please read the details of each bonus offer carefully.
• One bonus at a time: Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.
• Bonus Abuse: If strategic betting aimed at exploiting the bonus system is detected, the bonus and any associated winnings will be voided.

SpinBetter reserves the right to modify, suspend, or cancel any bonus offer at any time without providing a reason.

The following rules apply to all bets placed on SpinBetter at all times. Individual sports events and games may have their own additional rules.

• Once a bet is confirmed, it cannot be changed or cancelled, unless SpinBetter offers a "Cash Out" option.
• SpinBetter reserves the right to void any bet accepted at incorrect odds due to a technical error.
• If an event is cancelled or rescheduled, the stake will be automatically refunded.
• For live betting, if your connection is interrupted, any active bet will be settled at the odds in place at the time of disconnection.
• Maximum win limits are set individually for each game and market. Full details can be found in the rules for each respective game.
• Arbitrage betting — placing opposing bets on the same event to guarantee a profit — is strictly prohibited.

SpinBetter believes gaming should be a source of entertainment, not addiction. We care about the mental and financial well-being of all our users. SpinBetter's responsible gaming policy is an integral part of these Terms and Conditions.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits on your account.
• Loss Limit: Set a cap on how much you can lose within a given period.
• Session Timer: Use session time limits to manage how long you play.
• Cooling-Off Period: You may temporarily suspend your account for any period between 24 hours and 30 days.
• Self-Exclusion: If you need an extended break, you can opt for full self-exclusion.

If you notice signs of problem gambling, please visit our Responsible Gaming Visit the page and contact our support team for assistance.

SpinBetter takes the privacy of your personal data seriously. For full details on how your information is collected, used, and protected, please refer to our Privacy Policypage and contact our support team for assistance.

• SpinBetter uses SSL encryption and advanced cybersecurity technology.
• Your personal information will never be sold to third parties.
• We strongly recommend enabling two-factor authentication to keep your account secure.
• Never share your login credentials with anyone.

The following activities are strictly prohibited on SpinBetter and may result in account termination and legal action:

• Creating or operating multiple accounts.
• Creating accounts using another person's identity or information.
• Abusing the bonus system or collecting bonuses through fraudulent means.
• Using automated bots or software to place bets.
• Placing bets using match-fixing arrangements or insider information.
• Using the platform for money laundering or any other financial crimes.
• Any attempt to hack or carry out a cyberattack on SpinBetter's systems.
• Placing bets on behalf of other users or managing their accounts.

SpinBetter reserves the right to close or suspend an account without prior notice in the following circumstances:

• Any violation of these Terms and Conditions.
• Providing false or misleading information.
• Detection of fraudulent activity.
• Failure to complete KYC verification.
• Direction from a legal authority.

You may request account closure at any time by contacting our support team. If your account holds a valid balance, you will be given the opportunity to withdraw it before the closure is processed.

If you have a complaint or dispute, please contact our customer support team in the first instance. Most issues are resolved within 24–48 hours.

• To file a complaint: contact@spinbetter.wine
• 24/7 support is available via live chat.
• If a complaint is not resolved within 7 business days of submission, it will be escalated to higher authority.
• In disputes relating to betting outcomes, SpinBetter's logs and data will be considered the definitive record.

SpinBetter reserves the right to modify these Terms and Conditions at any time. When changes are made:

• Users will be notified by email before any significant changes take effect.
• The effective date of any updated terms will be clearly stated.
• Continued use of the platform after any changes have been made constitutes your acceptance of the updated terms.
• You have the right to close your account if you do not agree to any changes in the terms.